Delivery Policy

Welcome to Ciao Football's Delivery Policy. We are committed to providing reliable and efficient delivery services for all your football merchandise.

All orders are processed within 1-2 business days. Once your order ships, you will receive a confirmation email with tracking information to monitor your delivery status.

Our standard delivery timeframes depend on your location:

• Local delivery (within 30 miles): 1-2 business days
• Domestic shipping (nationwide): 3-5 business days
• European Union countries: 5-7 business days
• Rest of Europe: 7-10 business days
• International shipping (worldwide): 2-3 weeks *approx*

Please note that these timeframes are estimates and may vary due to customs clearance or unforeseen circumstances.

We are proud to offer international shipping to over many countries worldwide. When placing an international order:

• All customs fees and import duties are the responsibility of the customer
• We cannot mark packages as "gifts" to avoid customs fees
• International delivery times may be affected by customs processing
• We offer various international shipping methods to suit your needs
• All international packages include detailed customs documentation
• We comply with all international shipping regulations

For specific information about shipping to your country, please contact our customer service team before placing your order.

All shipments from Ciao Football include comprehensive benefits for your peace of mind:

• Every parcel is fully insured against loss or damage during transit
• Insurance coverage is included at no additional cost to you
• All packages include real-time tracking capabilities
• Signature confirmation is required for high-value orders
• Claims for damaged or lost items must be filed within 14 days of the expected delivery date

In the unlikely event that your package is damaged or lost, please contact us immediately to initiate an insurance claim.

If you have any questions about our delivery policy or need assistance tracking your order, please contact us at: